WHAT IS YOUR REFUND POLICY?
We always hope that you will love our products. However, if you request a refund, please send the item back to us. Once we receive the item, refunds will be issued to the original payment method that you used when placing your order.
Please contact us before sending your package so that we can notify you of the shipping address to send it to.
Some certain situations where only partial refunds are admitted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
You will be in charge of paying for your shipping costs for returning your item. Shipping costs for the original order are non-refundable and will be deducted from your refund.
Late or missing refunds
If you have not received your refund yet after we inform you, please in turn:
- Check your bank account again.
- Contact your credit card company. (It may take some time before your refund is officially posted).
- Contact your bank. (There is often some processing time before a refund is posted).
- Inform us if you still have not received your refund yet.
Items not arrived
The 50-day policy will be based on the shipping date. If it has passed 50 days for US orders and/or 90 days for international orders and the package has not arrived yet, then a replacement or refund will be offered. Customers can choose between refund and replacement.
(This policy does not include errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).