WHAT IS YOUR REPLACEMENT POLICY?
We only accept returns and replace your order if you request or notify us within 5 days from receiving orders because of the below reasons:
- The products have been damaged.
- The printing quality is blurry or materials are not as described on our website
- Different design or size from your order.
If your product meets any of the criteria above, please contact us or email our support email: contact@mydkgroup.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for free within 15 days after the problem is sorted.